Help and FAQs

Help

Here are the answers to some of the most frequently asked questions.

Product

If your product needs cleaning, we recommend using a damp cloth and wiping the product clean. We do not recommend machine washing or the use of detergents.

If a Bowhurst product is listed as ‘Out of Stock’, we will also list an expected back in stock date. Just because a product is listed as ‘Out of Stock’ on the Bowhurst website, it is possible that an authorised stockist has the product in stock. For more information, please contact us.

Ambassadors

To join the Bowhurst team as an Ambassador or Explorer, please contact us with the following information:

  • Location
  • A short bio
  • Link to your website
  • Link to your main social media accounts

If you are interested in contributing to the #TRIPLIFE Journal, please contact us with the following information:

  • A short bio
  • Link to your blog / website
  • A brief outline of which topics you would be interested in contributing to

Shipping

Orders placed before 12:00 (noon) will be shipped the same day. Orders placed after 12:00 will be shipped the following working day.

We process orders Mondays - Fridays except for Bank Holidays or National Holidays. The following UK & US Holidays are days when we do not ship:

Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Monday, Labour Day, May Day Bank Holiday, Memorial Day, Independence Day, August Bank Holiday, Columbus Day, Thanksgiving

  • USA orders are sent Ground Service.
  • UK/EU orders are sent via Royal Mail.
  • Rest of the World orders are sent via USPS.
  • USA - Free shipping
  • UK - Free shipping
  • EU - €8
  • Rest of World - $10

Currently we ship to:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States

Shipping estimates vary depending upon location.

Currently, mainland US orders are shipped and delivered within 5-8 working days. UK orders are shipped and delivered within 3 working days.

Please allow 2-3 weeks for rest of the world deliveries.

We do not issue tracking numbers with order confirmation receipts. In most cases, we are able to track a shipment upon request. We will implement this in the future. If you need to track your order, please contact us.

Payment

Presently we accept Visa, MasterCard & American Express.

Yes. All payments are processed via Stripe. Stripe take security extremely seriously and exceed industry standards.

Discounts

When you add a product into your shopping bag, a sidebar will appear inviting you to proceed to checkout. Here you may enter your coupon discount code.

My Shopping Bag